GENERAL

"I would like to schedule my dog, what do I need to do?"
The first step is to get us a copy of your dog's vaccination records showing they are up to date on:
1. Rabies
2. Distemper/Parvo
3. Bordetella
You may fax them, have your vet fax them, or drop them by to us. If you have your veterinarian's office fax them, please give them plenty of time (they have several appointments too!) and then call us back to verify we received them. A lot of our new clients bring them when they come in for a tour. After we get a copy of the vaccine record, we can then schedule your dog.

"What is the dog's trial day?"
All pets must have a complete and up-to-date application on file. Pets must have a trial day of daycare prior to any other stays to make sure they meet the regular requirements of behavior and temperament and to make sure that Barkley & Rover’s environment will be appropriate for him or her. Barkley & Rover puts the dogs in playgroups according to size and temperament.  We reserve the right to decide whom the pet(s) plays with and for how long they play. As always, with the interaction of pets, there is a chance of injury. At checkout of trial day, we will let you know whether or not we will accept your pet in the future.  During trial day we monitor for signs of aggression, signs of overly timid behavior, and any other issues (for example, if the dog is an excessive barker and disrupts the other guests.)  Barkley & Rover reserves the right to deny admission for any reason.  Pets that have not been at Barkley & Rover for quite some time may have to be reevaluated and readmitted. This is to ensure that we review the pet’s behavior and information on a continual basis to maintain a safe and comfortable environment for pets and people at Barkley & Rover.  Trial days are scheduled during weekdays only.

"Do you accept all dogs?"
No, we only accept the dogs that pass their trial day.  We do not accept PITT BULLS or PITT BULL MIXES or any dog that appears like they may have a bully breed somewhere in their lines.

"What about emergencies?"
During an emergency with your pet(s) we will try to contact you at the numbers on your Information Sheet, and Boarding Sheet. If we are unable to reach you, we will try to contact the provided emergency contacts and/or we will take your pet to a veterinarian or Emergency Veterinary Services if most vets are closed.  You will be responsible for any expenses that incur.

"Do you close during holidays?"
We are closed to the public (no checking in or checking out) during: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.  Barkley & Rover may also be closed some other days that are not holidays due to event planning etc.  During peak season and holidays, a minimum 3-day stay is required. Seasonal premium of $2 may be added to the standard fees.

"What is your inclement weather policy?"
During the winter season Barkley & Rover will be open for daycare and boarding on a regular schedule. If the weather is bad and Roanoke County Schools are closed Barkley & Rover will not have daycare that day. If they are on a 1 hour or 2 hour delay Barkley & Rover will be open for daycare.

"I would like to check in/out my pet outside of your business hours.  What do I do?"
A $50 fee will be applied if early or late check in/out is needed.  This must be arranged during check in and approved by management.

BOARDING

"What is included in the boarding rate?"
We provide playgroups, potty breaks (at least 5 times per day), an individual suite for mealtimes and bedtime, blankets, and bowls.

"What do I need to bring for boarding?"
1. FOOD & TREATS- It is required that you bring your pet’s own food so as to not disrupt the pet’s routine.  The food must be premeasured for each meal and placed individually in Ziploc bags. Changing your pet’s diet increases the risk of loose stool and/or vomiting.  We provide two scheduled mealtimes included in the boarding rate.  Daycare dogs must be fed prior to coming to school. We will not provide you with any leftover food, so only bring enough for the dog’s meal.  Note: we will not accept any unmeasured meals; for a $1.00 fee/meal we will measure and bag it for you. Only enough food for the pet(s) stay will be accepted due to our limited storage space.
2. 1 LABELED TOY- please don't bring anything irreplaceable as we do our best to keep up with items; however, we do allow toys in their suites so there is a risk of items being lost.
3. MEDICATIONS - we administer all medications except injections; additional medication administration fees are applied.
4. Please remember, no other items including bedding or crates will be accepted due to limited storage space.  We provide bedding, food and water bowls, can openers, etc.

"What are the main policies I should know when my pet is boarding?"
1. CHARGES- You are charged for the day you check in regardless of the time of check in. If you checkout your pet during the morning hours, you will NOT be charged for the last day.  If you checkout your pet during the evening hours, you WILL be charged for that day.  Barkley & Rover may close after all scheduled check ins/outs have occurred. PLEASE NOTE: IF YOU CHECK OUT YOUR PET EARLIER THAN THE SCHEDULED CHECK-OUT DATE, YOU WILL BE CHARGED FOR THE ENTIRE ANTICIPATED STAY INCLUDING ADD-ON SERVICES, NO EXCEPTIONS.
2. BATH REQUIREMENT- If your pet(s) will be staying at Barkley & Rover for four or more days, he or she is required to have a bath service at an additional charge in the interest of good canine health and sanitation since they will have played and became dirty over their stay.
3. RESERVATIONS- Reservations are always recommended especially during peak season and holidays to make sure there is space for your pet(s). A credit card number must be kept on file. A $25 deposit is required that will be applied toward your stay but forfeited and non-refundable if you cancel.  Cancellations with less than 72 hours notice and no-shows will be charged full fees. Unscheduled early pickups will be required to pay for the entire anticipated stay. Please call in advance if your pet’s stay must be extended.  If you cancel without notice 2 or more times, we reserve the right to refuse you or require an upfront non-refundable appointment fee.  

DAYCARE

"What do I need to bring for daycare?"
All you need to bring is their leash. Since we do not feed or medicate daycare guests, please feed or medicate your pet before and after the visit. We supply the toys, blankets, bowls, etc.

"Do you offer Saturday and Sunday daycare?"
You may drop off and pick up your dog during our weekend business hours; however, the boarding rate will apply.

BATHING

"What does the bathing rate include?"
The bathing rate includes show quality shampoos, coat conditioners, ear cleaning, nail trimming, and a de-shed brush-out.